FAQ

Frequently asked questions
01.

How it works

Use the Upload file function which will allow you to upload your files either from a PC or from an FTP account provided directly by us.

The recommended format for Inonda is <strong>mp3 44100Hz CBR (Constant Bit Rate)</strong>. If you upload VBR (Variable Bit Rate) mp3 files they will be automatically converted to mp3 44100Hz at 320Kbps. If your audio library is in WAV format we advise you to convert it to <strong>mp3 at 320Kbps</strong> for maximum audio quality.

Inonda is compatible with Google Chrome, Mozilla, Internet Explorer 10, 11 and Edge.

Yes, with our calculator, based on parameters such as transmission quality, simultaneous listeners, hours and days of listening, you can get an estimate of the bandwidth consumption (TB).

Yes, you can insert any type of regular program (weather, horoscope, news, etc.) by uploading the files to your FTP account and uploading them to Inonda.
To find out more, plan to read our guide.

Yes, with Inonda you can plan and perform the automatic download of news and columns to be broadcast on your station.

Yes, with Inonda you can activate an audio processor (Dynamic Sound Processing) to improve the sound of your station.

Of course! With our complete reports, you will know this and many other information.

Yes, you can generate reports for the SIAE in CSV format and thus have information on the history of the songs broadcast in a given period.

You can generate reports for SCF in CSV format and get information on how many times the songs have been broadcast.

Yes, our radio automation service does not include SIAE (Società Italiana Autori ed Editori) and SCF fees that provides protection for copyright infringement. To comply with them follow the steps on the SIAE and SCF page.

 

Yes, you can use Inonda with any SHOUTcast or ICEcast streaming server. Note that Inonda already has a streaming service included with the StreamSolution platform. Just by using the integrated streaming, you will have included the player and access to the Stats panel.

No, if you transmit to an external server you will not be able to reproduce the audio signal with the integrated player. It is possible to buy a custom player to hook up to the external server.

No, when the stream is replaced, you no longer have access to the Inonda stats. To consult the statistics, refer to the streaming provider in use.

Sure, Inonda can be connected with an external stream that you can create by your own with software like CasterX and radio automation like Xautomation, or similar. You can also send the audio signal from your studio to Inonda using Inonda LiveDJ.

No, the broadcaster’s app is not included with the direction service. If you want to develop an app visit the Xdevel website.

With our XwebPlayer software you can share your contents on Facebook, Twitter and Google+. Do you need a specific player for Facebook? Contact us via email: accounting@xdevel.com or by phone: +39 0942793988.

You can give to each audio file an expiration period of time, so the commercials will be broadcasted only at the specified time.

Yes, the audio signal if transmitted by a streaming bridge can be reproduced on Inonda by adding it as a web stream. Alternatively, you can send any audio source directly to the Inonda stream using Inonda Live DJ.

Yes, a stream can be played on Inonda by adding it as a web stream.

The streaming service included in the purchased package is exclusively dedicated to Inonda. However, we can provide you with an audio streaming bridge service to transmit an external source and receive it on Inonda via the web stream feature or using Inonda Live DJ.
Contact us to learn more.

Specific features for voice track management will be introduced shortly. It is possible to create a similar effect by inserting an audio file (voice track) between two tracks in the playlist and setting its MIX point so that it overlaps the following track.

The cases in which it is possible to find disconnections that prevent the regular use of Inonda Live DJ or cause the display of a blank page on the management panel of the station, are:

  • unstable or slow internet connection;
  • presence of third party software that saturates the network bandwidth;
  • system update in progress.

In order to monitor the stability of the internet connection, we recommend installing the PingPlotter software.

Absolutely yes, to broadcast live with Inonda you need to purchase and install the Live DJ plugin.

Live DJ is a plugin that install on the PC and allows you to go live and listen to the audio of the broadcast of your station at the same time.

Once the Live DJ plugin is installed, you only need an incoming audio device (e.g. microphone, mixer, etc.) to intervene live and transmit the signal on the stream of your station.

For each account it is possible to connect one or more collaborators with different roles (Owner, Station Manager and Deejay).

Owner is the main user and can access all Inonda functions with the privilege of managing the Users section where he can add collaborators, specifying their email and role. NB: the Owner in an account is unique and cannot be changed.

Deejays can only manage the broadcast.

The version does not include the LiveDJ plugin for live streams. To make a live broadcast you need to subscribe a plan

Inonda does not provide for any agreement with web platforms for the management of free music.

Inonda has a demo music archive to allow you to make the most of the platform during the 7 days. At the end of the trial, if you decide to subscribe to an Inonda plan, you will be able to create a new archive.

The URL of the streaming stream is available in HTTP and HTTPS by accessing the Inonda panel, clicking Edit> Settings> Streaming.

Yes, among the Inonda functions there is the Download action which allows the owner to download the audio files that are inside the archive.

No, the REC key performs the function of recording the live broadcast, in case you want to insert a podcast of a program in the schedule at a later time.

Yes, you can program your advertising by assigning a start and end validity date to each audio spot. In this way the commercial will be broadcast only in the set period.

The login credentials for connecting to the FTP space are available by accessing the Upload File> Choose from FTP> FTP Configuration window.

Yes, it is possible to customize the artwork by accessing the editing of the song in question and from the Extra tab load the custom cover in the way you prefer.

Yes, you can enter any type of podcast (weather forecast, horoscope, news and more) by uploading the files to your FTP account and uploading them to Inonda. To find out more, we recommend that you read our guide.

Yes, thanks to the real-time statistics you can get information on the performance of the audience.

Yes, you can use Inonda with any SHOUTcast or ICEcast stream server. Note that Inonda already has a streaming service included with the StreamSolution platform. Using the integrated streaming, you will have included the player and access to the Statistics panel. Using an external streaming service, the Statistics panel will no longer be visible.

No, if you transmit to an external server you will not be able to reproduce the audio signal with the integrated player. However, it is possible to purchase a custom player to connect to the external server.

Activation of LiveDJ can be performed independently by the user.

Yes, you can generate reports for the SIAE in CSV format and thus have information on the history of the songs broadcast for a given period. You can generate reports for SCF in CSV format and get information on how many times the songs have been broadcast.

In the event that the data requested by the collecting companies is not available, it is possible to request the analytical reporting service by filling out this form: https://www.earone.it/rendicontazione/.

02.

Buy

You can pay with all the credit cards supported by Avangate (our online payment partner), with PayPal, or if you like with bank transfer. In this case your account will be activated after we receive the payment (usually after 3 or 5 days). If you are in hurry, we suggest to use PayPal or credit cards. Prepaid cards are not accepted.

As said, bank transfer is not the preferred way if you want to go immediately on air. To pay with bank transfer we suggest you to order by phone first, by calling +39 0942793988 from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:00 p.m. and after that pay with bank transfer. Or, if you want you can send us an email: accounting@xdevel.com telling us which product you want to buy.

Yes, you can upgrade your plan and pay the difference of the previous one. To do this you have to contact us by phone +39 0942793938 or by email: accounting@xdevel.com. You can upgrade your plan at every time you want. To downgrade instead, you have to wait the expiration of your current plan. You can check the expiration date in your personal area.

The trial version does not include additional options such as LiveDJ and DSP. To use these features, you need to subscribe to a plan.

Yes, at the end of the trial period – during which no amount will be charged – if not disabled from the appropriate 2Checkout panel, activation will be carried out automatically and the cost of the basic plan will be charged.

If you have bought the service directly via our web page you simply have to go to the Avangate web page (our partner for online payments), and log-in with your e-mail address. Here you can manage your subscription, cancel it or download the invoices.

If you haven’t bought our service directly via Avangate, you will receive the invoices directly from Xdevel and you can cancel your subscription only if you don’t have VAT number. In this case, as stated by Italian law, you can cancel your subscription within 14 days from the date of purchase.

In the case of the yearly subscription, regardless from the payment method you’ve chosen, the purchase will be completed in a single step during check-out. The monthly subscription will be paid every 30 days.

Well, this is a good reason to choose the yearly subscription: you don’t have to worry about expiry-date or service suspension. However, if you have a monthly subscription we will send you notifications via email 7 days and 3 days before the expiration date. You can also check your expiration date in your personal area.

Of course, simply use the new information during the check-out.

Absolutely yes, this is one of the main feature of Inonda. You can have more stations, upload your music only once and share it with all the stations and customize them with different jingles. For more info, see our page “How it works”.

Yes, you can. We will store your personal info for a maximum of 60 days after then they will be removed from our servers. So you can suspend your account, but you have to remember to reactivate it within 60 days. If you need more time you can subscribe for an extra storage plan. Contact us by phone or email to choose the best solution for your needs.

You can buy extra monthly traffic and enhance your potentials. Do you want to know how many peoples can listen to you station? Use our online calculator.

Yes, all plans can be customized: both during the purchase phase and later from your panel. You can increase storage, bandwidth, users, DSP and Live DJ

If you are a non-profit company contact us by phone: +39 0942793988 or by email: accounting@xdevel.com and we will happily give you a customized plan.

If you do not renew your Inonda subscription, your station will not work and you will not be able to use it anymore. Your data will still be kept for a period of 60 days, after which, mind you, they will be deleted.
Remember to renew your subscription within 60 days.

  1. Log in to the Inonda panel.
  2. Click on the User button in the toolbar at the top right and select Subscription.
  3. In the window, click the Upgrade button.
  4. Choose the most suitable plan between Pro and Enterprise and select the number of stations to be purchased through the drop-down menu in the Stations field.
    For more details see the Pricing page.
  5. Click Update Now.

After completing the upgrade the new stations will be available on the panel.
It is possible to select the stations through the station menu in the toolbar at the top right.

Thanks to Inonda, audio files and associated information can be copied to one or more stations simultaneously.
See the guide for more information.

You can stop the automatic renewal at any time, simply by accessing the My products section of My 2CO account (available here) and clicking on the “Stop automatic license renewal” link under each product for which this option is enabled.

If you have subscribed to the service through our site, just log into your 2CO account (available here) by entering
the email address with which you made the purchase on Inonda. From the panel you can manage your subscription, download the invoices of your orders, update and / or delete your credit card data. To change your billing information please contact us indicating your order number, email address and new billing information. If, on the other hand, you have not signed up through our website, contact us by phone at +39 0942793988 or by e-mail at accounting@xdevel.com.

1 Webinar

60 minuti di formazione in remoto con il reparto tecnico entro 30 giorni dalla data di sottoscrizione del piano.

3 Utenti

Ad ogni account possono essere associati uno o più utenti con ruoli differenti.
Per saperne di più

1 Station

Il piano include 1 station per gestire una singola emittente. Per gestire più di 1 station, passa al piano PRO.

2 Utenti

Ad ogni account possono essere associati uno o più utenti con ruoli differenti.
Per saperne di più

5GB Storage

Con 5GB puoi archiviare circa 1,5mila files audio con durata media di 4 minuti e codificati a 128Kbps.

1TB/MESE Streaming

Con 1TB puoi avere circa 75 ascoltatori fissi per una media di 8 ore al giorno in un mese o circa 20mila persone che ascoltano la tua radio per un’ora al mese.

DSP

Processore audio integrato per un suono imbattibile.
Scopri di più

LiveDj

Inonda LiveDj permette agli utenti collegati ad una station di andare in diretta e ascoltare contemporaneamente l’audio della messa in onda.
Scopri di più

20GB Storage

Con 20GB puoi archiviare circa 6mila files audio con durata media di 4 minuti e codificati a 128Kbps.

5TB/MESE

Con 5TB puoi avere circa 375 ascoltatori fissi per una media di 8 ore al giorno in un mese o circa 100mila persone che ascoltano la tua radio per un’ora al mese.

2TB/MESE Streaming

Con 2TB puoi avere circa 150 ascoltatori fissi per una media di 8 ore al giorno in un mese o circa 40mila persone che ascoltano la tua radio per un’ora al mese.

Library condivisibile

La condivisione della library è possibile solo per i piani PRO ed ENTERPRISE e tra le station del piano acquistato.

Station

Solo i piani PRO ed ENTERPRISE possono avere station aggiuntive oltre a quelle iniziali. Ricorda che per il piano PRO puoi avere fino a un massimo di 5 station, mentre per l’ENTEPRISE massimo 10.
Per saperne di più sulle modifiche del piano

1 Station

Il piano include 1 station per gestire una singola emittente. Per gestire più di 1 station, modifica il tuo piano

2 Stations

Il piano include 2 stations per gestire fino a 2 emittenti. Per gestire più di 2 stations, modifica il tuo piano

5 Utenti

Ad ogni account possono essere associati uno o più utenti con ruoli differenti.
Per saperne di più

30GB Storage

Con 30GB puoi archiviare circa 9mila files audio con durata media di 4 minuti e codificati a 128Kbps.